Introduction:
At New Zealand Medical & Diagnostics (NZMD), we are committed to providing high-quality products and services. Our returns policy is aligned with New Zealand Consumer Law, including the Consumer Guarantees Act (CGA), as well as Australian Consumer Law, including the Competition and Consumer Act (CCA) which applies Australia-wide. This ensures that our customers receive products that meet the standards of acceptable quality.
Returns: We accept returns for defective products only. To qualify for a return:
- Items must be returned within 30 days of receipt.
- Products must be in their original packaging and include all accessories and documentation.
How to Return a Defective Item:
- Contact Us: Reach out to our customer service team by email or phone with your order details and a description of the defect.
- Approval: Await return authorization from our team.
- Return Shipping: Follow the provided instructions to ship the item back to us.
Refunds:
- Once we receive and inspect the returned item, we will process your refund to the original payment method.
- Return shipping costs are the responsibility of the customer unless the item is deemed defective under the CGA(NZ) or CCA(AU).
Exchanges:
We do not accept exchanges at this time. If you require a replacement for a defective product, please follow the return process.
New Zealand Consumer Guarantees Act (CGA):
Our returns policy complies with the CGA, ensuring that:
- Products are of acceptable quality.
- Items are fit for their intended purpose.
- Goods match the description provided.
If a product fails to meet these guarantees, you are entitled to a repair, replacement, or refund as per the CGA.
Australian Competition and Consumer Act (CCA):
Our returns policy complies with the CCA, ensuring that:
- Products are safe and of acceptable quality.
- Items are fit for their intended purpose.
- Goods match the description provided.
- Products don’t have either one serious problem or several smaller problems that would stop someone buying the product if they knew about them beforehand.
If a product fails to meet these guarantees, you are entitled to a repair, replacement, or refund as per the CCA.
Additional Information:
- For hygiene and safety reasons, some items may not be eligible for return.
- Refunds will be processed within 10 business days of receiving the returned item.
- If a returned item is found not to be defective, it will be returned to the customer at their expense.
Contact Information:
For any questions or assistance, please contact us. We are here to help and ensure your satisfaction with our products and services.
Thank you for shopping with New Zealand Medical & Diagnostics.